We are thrilled to announce an exciting opportunity for the role of Customer Service Representative at Zimmer Biomet AselAlarabia. As a prominent organization in the Medical Technology industry, Zimmer Biomet AselAlarabia is recognized for providing advanced medical technology solutions, including surgical robotics and implants, that enhance patient mobility and overall health. This role is ideal for individuals passionate about healthcare technology and committed to delivering exceptional service while contributing to the company’s mission of maximizing mobility and improving health worldwide.
| Job Title | Customer Service Representative |
| Company Name | Zimmer Biomet AselAlarabia |
| Location | Dubai, UAE |
| Employment Type | Full-Time |
| Experience Level | Mid-Level |
| Qualification Required | Bachelor’s degree in Business Administration, Economics, or related field |
| Skills Required | SAP, Excel, Analytical Skills, Communication, Multilingual (English, Arabic, French) |
| Contact Email | hr@zimmbiomet.com |
| Phone Number | +971 4 770 6822 |
| How to Apply | Apply via the company website or contact HR directly |
Table of Contents
About the Company:
Zimmer Biomet AselAlarabia is a prominent organization in the medical technology industry. With a focus on innovation, the company is dedicated to enhancing mobility and improving health outcomes. Established in 2022 as a regional headquarters in Dubai, United Arab Emirates, Zimmer Biomet AselAlarabia specializes in surgical robotics, implants, and various advanced medical technology solutions, helping people live healthier lives.
Key Responsibilities:
In this role, you will be expected to:
- Ensuring Compliance – Adhere to company policies and regulations, effectively managing relevant master data and coordinating return processes with the International Customer Service team.
- Managing Order Processes – Receive, prepare, and accurately record order information, ensuring proper documentation and timely processing.
- Overseeing Customer Service Operations – Monitor and process customer orders in SAP, ensuring accurate and efficient order fulfilment and following up on all open orders until resolution.
- Collaborating with Cross-Functional Teams – Work closely with marketing, operations, and demand control to interpret policy, ensure product Availability, and maintain effective communication across departments.
Skills and Qualifications:
To be successful in this role, candidates should possess:
- Education and Experience: A Bachelor’s degree in Business Administration, Economics, or a related field. At least 3 years of experience in sales coordination, order management, logistics, supply chain, or customer service within industries such as pharma, medical devices, biotechnology, or the chemical sector.
- Technical Proficiency: Proficient in Windows Office software, especially Excel, and experience with SAP for adequate order management.
- Language Skills: Fluency in English, Arabic, and French, both written and spoken.
- Analytical and Coordination Abilities: Strong analytical skills and the ability to coordinate efficiently across various departments to achieve company objectives.
- Communication Skills: High-level communication skills to engage effectively with internal and external stakeholders, ensuring professional interactions.
- Organizational Skills: Detail-oriented and solution-driven, capable of handling multiple tasks efficiently and ensuring accuracy in all processes.
- Adaptability: Ability to work under pressure and maintain performance standards, even in challenging situations.
Why Join Zimmer Biomet AselAlarabia:
Zimmer Biomet AselAlarabia offers an exceptional work environment focusing on flexibility and professional growth. Benefits include:
- Flexible Working Arrangements – Options that accommodate work-life balance and personal needs (where applicable).
- Competitive Salary and Benefits Package – Comprehensive compensation that reflects industry standards and employee well-being.
- Professional Development Opportunities – Access to training programs, workshops, and continuous learning avenues to advance career goals.
- Collaborative and Innovative Culture – A supportive atmosphere that fosters teamwork and innovation, driving success in medical technology solutions.
How to Apply:
If you want to join Zimmer Biomet AselAlarabia, please send your updated resume and a cover letter to hr@zimmbiomet.com. For any queries related to the position, feel free to email or contact +971 4 770 6822. Make sure to submit your application by the deadline to be considered for this opportunity.
Additional Information:
Company Awards/Certifications:
Zimmer Biomet AselAlarabia is part of a globally recognized medical technology leader. While specific regional awards are not mentioned, Zimmer Biomet has earned numerous international certifications and industry recognitions for innovation in surgical robotics and medical implants.
Benefits and Perks:
Employees at Zimmer Biomet AselAlarabia can expect a comprehensive benefits package, including health insurance, flexible working hours, and opportunities for professional development. The company also offers wellness incentives and a supportive environment to foster growth and job satisfaction.
Work Environment:
The work environment at Zimmer Biomet AselAlarabia emphasizes collaboration, flexibility, and a commitment to excellence. The team is known for being dynamic and innovative, working cohesively to deliver high-quality medical solutions. The company values diversity and is dedicated to creating an inclusive atmosphere where every employee feels valued and motivated.