An exciting opportunity is available for the role of Call Centre Supervisor at Duserve Facility Management, a leading organization in the Facility Management industry in Dubai, United Arab Emirates. Deserve Facility Management is known for providing smart facility management solutions enabled by the latest technology, and it specializes in facility maintenance services, including HVAC, electrical, and plumbing management, for both commercial and residential sectors. This role is perfect for individuals passionate about customer service and facility management who are eager to ensure smooth call centre operations and maintain customer satisfaction.
| Job Title | Call Centre Supervisor |
| Company Name | Duserve Facility Management |
| Location | Dubai, United Arab Emirates |
| Employment Type | Full-Time |
| Experience Level | Mid-Level |
| Qualification Required | Graduate Degree |
| Skills Required | MS Office, Email Communication, CAFM Systems, English or Arabic Proficiency |
| How to Apply | Submit your CV and cover letter with salary expectations to the official email. |
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About the Company:
Deserve Facility Management is a leading provider of facility management services in the UAE, specializing in delivering smart solutions for both commercial and residential sectors. With a focus on innovation and technology, Duserve offers services, including FM consulting, energy management, HVAC, and electrical and plumbing maintenance. Based in Dubai, the company is committed to providing tailored facility management services that add value and create long-term client partnerships.
Key Responsibilities:
As a Call Centre Supervisor, the successful candidate will be responsible for:
- Managing the Call Centre operations – Ensuring the smooth operation of the call centre, including handling incoming and outgoing calls, managing team performance, and addressing client concerns.
- She oversees customer service teams, supervising and mentoring call centre agents, ensuring adherence to call centre policies, and achieving customer satisfaction targets.
- Collaborating with cross-functional teams – Working closely with internal teams to ensure consistent and efficient communication between departments, enabling a seamless flow of information and services.
- They are ensuring compliance with company standards—ensuring that all processes within the call centre meet organizational regulations and standards, particularly in data privacy, service level agreements (SLAs), and operational protocols.
Skills and Qualifications:
To be successful in the Call Centre Supervisor role at Duserve Facility Management, the ideal candidate should meet the following requirements:
- Degree in a relevant field or equivalent experience in facility management or customer service-related industries.
- A minimum of 3-5 years of experience in a supervisory role within a call center or customer service environment.
- Proficiency in CAFM systems, MS Office applications, and email communication tools.
- Excellent communication and problem-solving skills to effectively liaise with clients and lead a team of call center agents.
- Ability to work independently and as part of a team, ensuring collaboration with other departments and maintaining high service standards.
Deserve Facility Management has been a key player in the facility management industry in Dubai, providing innovative solutions in HVAC, electrical, and plumbing maintenance for commercial and residential properties. Focusing on customer satisfaction, the company thrives on delivering high-quality services through technology and a dedicated team.
Why Join Us:
At Duserve Facility Management, employees can benefit from a work environment that fosters professional growth and innovation. Joining the team offers the following advantages:
- Competitive salary and benefits package, ensuring fair compensation for your skills and expertise.
- Opportunities for professional development and career growth, with a focus on continuous learning and progression within the facility management industry.
- A collaborative and innovative work environment where teamwork and cutting-edge technology drive excellence in service delivery.
Suppose you’re passionate about the facility management sector and looking to grow in a dynamic and supportive setting. Duserve Facility Management offers a career path that promotes personal and professional development.
How to Apply:
Interested candidates for the Call Centre Supervisor position at Duserve Facility Management can submit their updated resumes and a cover letter to the provided email address.
For any inquiries regarding the application process or job details, you may contact the team at [Phone Number].
Ensure your application is complete and submitted by the specified deadline to be considered for the role.
Additional Information
Company Awards/Certifications:
Deserve Facility Management is recognized for its commitment to excellence. It has earned several prestigious industry certifications, including ISO certifications for quality management and environmental management. These recognitions solidify its reputation as a UAE facility management service leader.
Benefits and Perks:
The company offers a comprehensive benefits package to its employees, which includes:
- Health insurance coverage
- Paid vacation and holidays
- Opportunities for career development and training
- Flexibility in working arrangements (where applicable)
Work Environment:
At Duserve Facility Management, employees work in a collaborative and supportive environment. The team is driven by innovation and strives to deliver the highest service standards. The company’s culture fosters growth, teamwork, and continuous improvement, ensuring employees are part of a dynamic and positive workplace.